Privacy Policy

HBUENO Flooring Last updated: August 27, 2026

This Privacy Policy describes how HBUENO Flooring ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, submit a project request, or communicate with us by phone, email, or text message.

Information We Collect

When you use our website or contact us, we may collect:

  • Contact information you provide through our forms, such as your first and last name, email address, and phone number

  • Project information, such as the type of work you are requesting, your estimated budget, and any details you share in your message

  • Communication records, including emails, text messages, and call notes related to your project

  • Technical information collected automatically, such as your IP address, browser type, pages visited, and referring website, gathered through cookies and similar technologies

How We Use Your Information

We use the information we collect to:

  • Respond to your project requests and provide quotes and estimates

  • Schedule consultations, site visits, and installations

  • Communicate with you about your project by phone, email, or SMS

  • Send occasional marketing messages, where you have consented to receive them

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory obligations

SMS / Text Messaging

By opting in to receive text messages from HBUENO Flooring, you consent to receive SMS notifications, alerts, and, where separately consented, occasional marketing messages. Message frequency varies. Message and data rates may apply.

  • You can opt out at any time by replying STOP to any message.

  • For assistance, reply HELP or contact us using the information below.

No mobile opt-in data or consent information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding vendors and service providers acting solely on our behalf to deliver messages.

How We Share Your Information

We do not sell your personal information. We may share your information only with:

  • Service providers who help us operate our business, such as our customer relationship management (CRM) platform, website hosting, and messaging providers, and only to the extent needed to perform services on our behalf

  • Professional advisors, such as accountants or lawyers, where necessary

  • Authorities, where required by law or to protect our legal rights

All service providers are required to protect your information and may not use it for their own purposes.

Cookies and Analytics

Our website may use cookies and similar technologies, including analytics and advertising pixels, to understand how visitors use our site and to measure the effectiveness of our marketing. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including maintaining project records, meeting warranty obligations, and complying with legal requirements. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, subject to legal retention requirements

  • Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us using the details below. You can unsubscribe from marketing emails using the link in any email, and from SMS by replying STOP.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

HBUENO Flooring Email: [hello@hbuenoflooring.ca] Phone: [+1 (647) 809-9340] Address: 23 Lockerbie Ave, North York, ON M9N 2Z9, Canada